Talk (1 hour)
Objective
Learn about unfair sales practices and your rights under the Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law. This talk will also cover the role of the Council for Estate Agencies (CEA) and the Financial Industry Disputes Resolution Centre (FIDReC).
Course Outline
- Consumer Protection (Fair Trading) Act (CPFTA)
- The Lemon Law
- FIDReC and CEA
Who should attend
Those who want to learn about the CPFTA, Lemon Law and avenues to seek recourse for victims of unfair business practices.
Other Language
Mandarin
Activity-Based Workshop (1.5 hour)
Objective
This workshop covers unfair sales practices, your rights under the Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law, and who you can turn to in the event of disputes. It includes case studies of unfair practices. You will also learn about the roles and responsibilities of real estate agents, the Council for Estate Agencies (CEA) and the Financial Industry Disputes Resolution Centre (FIDReC).
Course Outline
- Scam vs Unfair Practices
- Consumer Protection (Fair Trading) Act (CPFTA)
- The Lemon Law
- FIDReC and CEA
Who Should Attend
Those who want to have practical knowledge about unfair sales practices and rights as a consumer, understand more about the CPFTA, Lemon Law and avenues to seek recourse for victims of unfair business practices.
Other Language
Mandarin
Begin Your Financial Literacy Journey
To enrol for similar courses, you can do so via our e-learning platform Finlearn@Academy here, where free and user friendly e-courses are available for learning at your own pace and convenience. Alternatively, register here for our Free Upcoming Programmes for scheduled trainer-led online sessions.
If you are interested in free talks and workshops for your organisation’s employees, please reach out to us here.