When A Deal Turns Sour
(ACTIVITY-BASED WORKSHOP)

OBJECTIVE

This workshop covers unfair sales practices, your rights under the Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law, and who you can turn to in the event of disputes.  It includes case studies of unfair practices.  You will also learn about the roles and responsibilities of real estate agents, the Council for Estate Agencies (CEA) and the Financial Industry Disputes Resolution Centre (FIDReC).  

COURSE OUTLINE

•Scam vs Unfair Practices

•Consumer Protection (Fair Trading) Act (CPFTA)

•The Lemon Law

•FIDReC and CEA

WHO SHOULD ATTEND

Those who want to have practical knowledge about unfair sales practices and rights as a consumer, understand more about the CPFTA, Lemon Law and avenues to seek recourse for victims of unfair business practices.

DURATION

1.5 Hour

OTHER LANGUAGES

Mandarin

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